TL
Thulisile L

1 reviews | Active since Aug 2015

08 May 2016, 16:06

Bad Service

<p>Good day,</p> <p>&nbsp;</p> <p>I called into Vodacom contact centre on 08/05 at around 17:45. I was querying data charges on my invoice. The lady by Samantha from the contact centre was rude and could not tell me dates that data was billed for. She then proceeded to keep quite on the line and hung up the call. Clearly she needs training on product knowledge and customer service.</p>

0
Replies (2)
Vodacom
Vodacom's reply08 May 2016, 17:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2016, 17:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team