Bad service

I upgraded one contract and requested a migration to be done on another package. This was on the 22nd of April 2016. To date, now 6 May 2016, I have not received a confirmation sms that the upgrade was done on the *** number. Get comfortable when phoning this number, you hold, and you hold long... I'm currently holding now for 1 hour and 3 minutes and counting to speak to a manager from the upgrades department... Remember that the TAT is 72 Business Hours for online or orders via telephone. I struggle to stop counting the hours. Blame was placed on RAM couriers for not delivering the handsets... Finally after 1 hour and 6 minutes I managed to get to speak to the manager. Sincerely apologized, but guaranteed that I will receive my handsets on Monday, 09 May 2016. Not done with the call and the call was dropped and This is just my own personal opinion.