Bad service

Vodacom Blue Route tokai inTokai associates need to catch a wake up. Very poor service from the one gentleman. I wanted to take out a contract for my wife and asked the sales associate to just arrange for a charger for a phone which was displayed but wasn't charged. He told me to "just wait" which we did until he finished with another client. When he finished he disappeared behind their staff room door for a minute, then re-appeared only to help someone who had just walked in. I am absolutely disgusted. One little contract in the greater scheme of things is nothing for Vodacom but I will feel better with a provider who actually cares about good service! Recently just upgraded as well, so regretting that decision right now! !!