Bad Service

There is no words to describe my frustration with the level of service I am receiving from Vodacom. I have been a loyal customer for 20 years and are considering canceling all my existing contracts as they expire. I had a hickup on my debit order for payment in November 2015, the first time ever. One of my contracts is due for upgrade, I was told that my profile had to be reviewed, this was 3 months back.<br> <br> I am trying to get hold of somebody we can assist me with my account. Myself and my wife had made numerous call but to no avail. The one operator put my wife straight onto the service rating. How the hell can I rate your guys service if there is no service to rate. I even send a email to the customers service and received this refererence number 003S~SCR4 stating that somebody will contact me within 24 Hours, well I am still waiting.