Bad service

I spent over an hour trying to sort out why am i not receiving the additional data which I had requested on 1 of my Vodacom contracts but after 40 minutes I was asked to phone another department ***. I phoned the number and Nokulunga assisted me and she didn't try to understand my query at first and i had to make her listen, i was told that the additional data on my contract where not allocated and now no body know for how long this has been going on.<br> <br> I requested to be sent a statement for last month as it was not emailed to be but they couldn't sent the correct statement. She then asked me to phone another number which i refused because I've spent over an hour on the phone. I'm also employed and cannot spend the entire day speaking to people who cannot deliver.