cM
candice M

1 reviews | Active since May 2015

11 May 2015, 14:57

BAD SERVICE!!!!

I bought a Vodacom Tab 3G at woolworths cavendish in December 2014.<br> The device fell and the screen cracked, i was still able to use the device however a week later the device didnt want to charge, i then took it to Woolworths were I was advised that they would send it to the repair centre but i would probably be charged to fix the screen which I agreed they can quote me.<br> Today I call woolworths who advises me my device is beyond economical repair, I then phone vodacom who advises me they do not have a repair process for these devices no parts they swop out faulty unit and because i let the device fall its out of warranty and automatically its beyond economical repair. <br> I am so frustrated because yes the device fell but i sent it for the faulty charger block that is what i wanted fixed so they sell these devices for a R1000 know that even the lightest fall will crack a screen and they wont have to fix it. I am appalled by the service, no one had the decency to call me i had to phone after them. I WILL NEVER DO BUSINESS WITH VODACOM AGAIN!!!

0
Replies (1)
Vodacom
Vodacom's reply13 May 2015, 10:31
Official
Hello candice.mentor0,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team