Bad Service

Hi there<br> <br> I booked my cellphone in at Vodashop Golden Acre on 10 April. It is 8 May and my phone is still not fixed due to ME taking to long to respond on a quote? I did contact the Golden Acre branch a couple of times and they always would tell me to hold off. After repeatedly phoning the store I was told to come in and sign a quote. Only to discover 2 days later after I had to follow up that it was too late and the whole process has to be re-done.<br> <br> Whats frustrating is I gave them both my work & cellphone number, if you had no response from someone, do you not pick up the phone and contact them? Leave a message if they don't answer their phone?<br> <br> What Vodacom does is close the call. That does not even make sense!!<br> <br> Meanwhile my account is being deducted and I'm paying for a phone i don't even have. <br> <br> Some urgent feedback would be greatly appreciated.<br> <br> Thanks<br> Muneeba<br> <br>