1 reviews | Active since Jun 2016

14 Aug 2017, 11:18

Bad service

<p>I called into the call centre very frustrated spoke to khanyisa Maluleke wow she gave me hel. I had just bought R55 airtime did nothing much with and it had finished called the call centre very unhappy wanting to know what happened to the rest of my airtime,as the call went by she then decided that she wanna hangs up on me I was not even done talking or lashing out on her I then requested to speak to her superior and at that time she was now shouting at me. In the years that I have used Vodacom I never felt so disrespected,she does not have any customer service what so ever . </p>

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Replies (2)
Vodacom
Vodacom's reply15 Aug 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Aug 2017, 09:55
Official

Hi Nthabiseng

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ