1 reviews | Active since Aug 2017

06 Aug 2017, 16:56

BAD SERVICE

<p>Vodacom call centre and the legal department are incredibly incapable of service. My husband passed away in April. To date I have sent the legal depart his death certificate 4 timVodacom call centre and the legal department are incredibly incapable of service. My husband passed away in April. To date I have sent the legal depart his death certificate 4 times and requesting his credit of R800 + be transferred to my account. We paid for that so surely we are entitled to that. To date I have not heard back from them at all. They are still charging my husbands account with the monthly fee. Vodacom, why do you have a legal department. I suppose this is why we the community are charged exorbitant fees so you can pay hopeless workers a huge salary. Get your act together and work for the people who pay your salaries. </p>

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Replies (2)
Vodacom
Vodacom's reply07 Aug 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Aug 2017, 09:23
Official

Dear Kathy,

Feedback has been provided.

Regards,

Cassandra