1 reviews | Active since May 2013
Bad service
<p>Last weeek (27.07.2017)I found out that someone **********ly ugraded my contract, the consultant told me she opened a case and gave me a ref, gave me an email address to submit the documents to. I tried following up today only to find the case was closed, the consultant gave me the wrong email address and misinformed me on the docs to be sumitted (she even told me to copy her on the email and SMSd me her email address saying she'll send the documents from her side). Today (04.08.2017) I was shocked to find out my case had been closed because the documents were never received.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team