KM
Khumotso M

1 reviews | Active since Aug 2017

01 Aug 2017, 13:38

Bad service

<p>I called Vodacom on the 24th of July as they gave me 1G for games. I didn't know how it worked so before using the services I called to avoid extra charges on my side. I was advised that I can download as well as updated and game but later to discover it was a lie. I called them after my data and airtime was exhausted because they misinformed me and again I was promised a call listening and feedback from Vodacom which never took place. </p> <p>I have been a customer for many years and this is so heartbreaking to know that when we call we are told what we want to hear for rating sake perhaps and it really makes me question the integrity of the company and its consultants.</p> <p> </p> <p>I am still waiting for hear from a manager and to be rightfully credited after being bull****ed by both consultants I spoke to</p> <p> </p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply01 Aug 2017, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Aug 2017, 09:07
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

KM
Khumotso M's update07 Aug 2017, 11:13
Reviewer Update

Thank you for your excellent service. Vodacom is lucky to have agents like you lucian