Bad Service

<p>On 21 July 2017 i requested for an update at vodacom as my device has been lost. it was approved for an early upgrade and was told that it would be delivered after 3 days. On the 24th of July 2017, i received an email from RAM advising that theyreceived my device and it would be delivered. i never received any calls from the courier company againg nor any other email informing me of the delivery date. I called RAM on 27 July 2017 to find out on when my device would be delivered and they advised me that it has been returned and that i should call vodacom as to why. i called Vodacom upgrade department and was told that the device has been returned and that i have to re-start the aplilcation process only after a period of 2 days. It was not even m y fault that the device was returned. the courier company was supposed to call me if they were lost or needed a proper address. Their service sucks as i called and asked to speak to a supervisor these call centre agents kept me on hold until he decided to hang up.</p>