nS
noran S

1 reviews | Active since Jan 2015

21 Jul 2017, 15:28

Bad service

<p>I have had an encounter with this provide although to date I do not know what are they all about. I received this call about some rescue boxes being offered to be and that the service will be activated. I remember requesting one of the consultant to confirm or send me the breakdown of the amount that are going to be deducted however this was not done all i received was an email confirming the activation and that my account was going to be debited on the 20th. This company calls on behalf of Vodacom so I'm not sure who is going to handle this complaint however I am not going to accept the of R573 debited on my account broken down as follows</p> <p>ACB DEBIT:EXTERNAL RESCUEBOX EM- ********** 3-2 R55.00</p> <p>ACB DEBIT:EXTERNAL PHONEBOX VN- ********** 1-2 R35.00 <br /> ACB DEBIT:EXTERNAL SAFETY EM- ********** 3-4 R R55.00</p> <p>ACB DEBIT:EXTERNAL SOMU SIM VN- ********** 1-4 R55.00</p> <p>ACB DEBIT:EXTERNAL HOTSPOTTEREM- ********** 3-3 R45.00 <br /> ACB DEBIT:EXTERNAL MAG ZONE VN- ********** 1-5 R79.00</p> <p>ACB DEBIT:EXTERNAL SAFE BASE VN- ********** 1-1 R55.00</p> <p>ACB DEBIT:EXTERNAL SOMUSIC EM- ********** 6-1 R49.00</p> <p>ACB DEBIT:EXTERNAL LUNO VN- ********** 1-3 R55.00</p> <p>ACB DEBIT:EXTERNAL SOMU SIM VN- ********** 1-4 R60.00</p> <p>Normally Vodacom does not debit your account with the amount until you have activated the device they have offered you however this Luno decided to go debit my account with such amounts. I want this nonsense deactivated on my and I want this amount reserved I have not made use of this service therefore I don’t see why i should have debits on my accounts for something I didn’t use. Please put a disclamer on my profile never to be offered any marketing products via these outsourced if Vodacom wants to offer me any more products please let it be from them directly I will not take this nonsense.</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Jul 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jul 2017, 12:40
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team