BAD SERVICE

<p>Im so frustrated with Vodacom and cannot believe the service that im receiving from you guys this is totally unacceptable!</p> <p> </p> <p>Regarding cell: cell phone number ********** 015</p> <p> </p> <p>I took out a contract with Vodacom in the beginning of March 2017 and when I received the phone I was not happy so I sent back the phone within the 7 day period. There after Vodacom replaced the phone with another phone of my choice. Since the upgrade the 1st phone that I sent back to Vodacom is still being debited from my bank account with the insurance this means I have been paying a double debit order since March for my current phone and the phone I sent back. I have logged a complaint but each time I call the retentions team they keep on telling me that the matter has been sent to the correct department and it is under investigation and that a refund will be done and the debit order amount will be corrected but to date 19 July 2017 nothing has been corrected, Vodacom is still double debiting my account. This is ridicules and so frustrating.</p> <p> </p> <p>My 1st request was created on 10 June 2017 with reference number: 1/ ********** ********** still not feedback <br />My 2nd request was created again on 4 July 2017 with reference number : 1/ ********** ********** still no feedback <br />My 3rd request was created again on 12 July 2017 with reference number: 1/ ********** ********** still no feedback <br /> </p> <p>Is there any one at Vodacom that knows what they doing as I cannot understand why this is so difficult for you guys.</p> <p> </p> <p>This is the worst service I’ve ever received I will be sure never to recommend or take up any future contracts with you guys, im really disappointed that Vodacom does not take their customers seriously.</p> <p> </p> <p> </p>