MT
Moipone T

1 reviews | Active since Oct 2015

13 Jul 2017, 23:07

Bad service

<p>I took my phone for repairs on the 17th June 2017, job no ********** 8 for a cracked screen. They asked to take my battery as well. When i collected it, my battery was damaged and they said to me they will order a new battery for me. I went there again then realised they did not do as they said. I am very disappointed with their service, it so poor. One would just wonder what procedures do they follow </p>

0
Replies (3)
Vodacom
Vodacom's reply14 Jul 2017, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jul 2017, 09:58
Official
Good day Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused. Kind Regards, LA Vodacom Consumer Website Team
MT
Moipone T's update20 Jul 2017, 10:08
Reviewer Update

Good day!

I just wanna understand where the feedback was provided as I haven't spoken to any of your consultant since I posted on this site, or is it still on the way?