bad service

<p>i requested an upgrade 12/04/2017 - where ask for the 3gig data and ask for a simcard because the simcard that i have was an old one (agent Celeste) she said that she will give me the simcard - courier delivered it 14/04/2017 - when i open the box there was no simcard only a top dog voucher. i called ********** 4 spoke again with Celeste she said that will send the request to admin i must wait 48 hours - i heard nothing from them - i called again 26/04/2017 sherees and she said that she will give celeste a message to phone me - she never phoned me -01/05/2017 vodacom added my data which i can not use because the sim card does not fit my cellphone - 04/05/2017 i finaly got hold of celeste told her that she must cancel this upgrade because no one want to help me - i told her i can not visit a vodacom branch because it is to far - she told me i must phone cancelation department - i phoned them ********** spoke to scott the supervisor - he told me they do not send simcard -he confrimed that he canceled it - the 3gig still on my simcard - 01/06/2017 they added again the data - phoned them again told them i canceled the upgrade everyone said it is showing on the system -05/06/2017- then RAM phoned me said thaty want to deliver my package to me - told them dont bother i canceled my upgrade - spoke to lindanie ref 1/ ********** ********** she said that it will take 7 working days to cancel the upgrade after that i must phone again to cancel my contract which i did - i received sms that said that querie is closed - 07/07/2017 vodacom phoned me and said that i must pay the new contact R318.54 now - told them there is no new contact i canceled it - they said i must phone 08/07/2017 to spoke to someone - i phoned again spoke to lerato she said that my account is behind R1000+ told her there is no way i have only 2 contact topups - she can not help me i must call the contract department - which i did again spoke to nanete she said that there is a note that the contact is canceled on the 31/07/2017 - now i got an sms telling me that they will cut my lines if i do not pay - what now????</p>