Bad service

<p>Vodacom debited my account with about R340 more than they should. Charging me for a handset that I don't have. This was not in the budget and there fore the debit order didn't go through leaving my account unpaid. Since then I have tried to resolve the problem by phone and visited my nearest vodacom shop. A complaint was logged on the 4th and I will be contacted within 48 hours. On the 8th I still haven't heard anything back except a sms giving a reference number. I phoned once again to find out what is going on because I really want to pay my account since it's unpaid. They say now that it can take up to 7 working days and I should pay the overcharged amount to avoid my line being cut off. I noticed now that I have been paying more for past 3months and if this didn't happen I wouldn't have noticed at all. This is really bad service from their side I just want to resolve the issue and pay my account. Feeling frustrated