Bad service.

<p> </p> <p>Vodacom Account number I ********** </p> <p>Requisition of the Paid Up / Settlement Letter</p> <p>My name is Mogomotsi Thobega I have a complaint on vodacom regarding the account i have with the company. My account with vodacom was handed over to their legal team due to defaults on that account during 2013, then i made arrangement with their debt collection services which is called nimble collection services to pay the account in instalments of R200.00 per month.</p> <p>but currently i settled the account on monday on the 3rd of July 2017 with the amount of R2050.00 as a settlement amount then i requested the paid letter from them since i made a payment on monday until now they are sending me from pilar to post. Vodacom tells me that Nimble collection service s are the ones who supposed to give me paid up letter and Nimble collection service tell me the same sentimenents that Vodacom are the one to issue a paid up letter. what frustrates me worse is vodacom told me the whole process takes a maximum of 24 to 48 hours and nimble collection says i have to wait 21 days for a paid up letter.i would like helo peter to assist me to fast track on resolving the issue. the number for vodacom legal service is ********** (Felicia)( Consultant) and the number for nimle collection service is ********** 425 contact personnel is Ms Moiponi(manager) and Kentse(consultant).</p> <p> </p> <p>kind regards</p>