1 reviews | Active since Jul 2016

06 Jul 2017, 05:05

Bad Service

<p>I am really digested to say the least by the level of service am constantly receiving from Vodacom. I had an account with altech autopage and I paid it up and it was closed by 2 months later it was handed over to the collections department by Vodacom. I have been struggling since October explaining to every consultant of my problem. The problem is that I paid using the altech autopage's account as a reference and not the reference from Vodacom and now am being told I need to get a hold of altech autopage for a refund weras they have shutdown and everything handed over to various networks. How come even when I send proof of payment and everything that no1 can trace my payment.I am being told to remove my name from ITC because I am blacklisted I need to pay again and with the interests. This is just plain absurd and disturbing that my I have to pay again. I have been using Vodacom for over 14 years but I will be porting my current account as I am tired of this bad service. How can not even 1 person not help me???????? I challenge one of you to take it upon yourselves to help me clear my name, imagine being blacklisted for a meal R633 this is just disgusting.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jul 2017, 10:01
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team