Bad Service
<p>I am really digested to say the least by the level of service am constantly receiving from Vodacom. I had an account with altech autopage and I paid it up and it was closed by 2 months later it was handed over to the collections department by Vodacom. I have been struggling since October explaining to every consultant of my problem. The problem is that I paid using the altech autopage's account as a reference and not the reference from Vodacom and now am being told I need to get a hold of altech autopage for a refund weras they have shutdown and everything handed over to various networks. How come even when I send proof of payment and everything that no1 can trace my payment.I am being told to remove my name from ITC because I am blacklisted I need to pay again and with the interests. This is just plain absurd and disturbing that my I have to pay again. I have been using Vodacom for over 14 years but I will be porting my current account as I am tired of this bad service. How can not even 1 person not help me???????? I challenge one of you to take it upon yourselves to help me clear my name, imagine being blacklisted for a meal R633 this is just disgusting.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
