pG
puleng G

1 reviews | Active since Oct 2015

04 Jul 2017, 10:48

Bad Service

<p>Yesterday 04/07/2017 round about 17:35 , i went to Vodashop that is situated at shop 4,Russells street in Nelspruit,Mpumalanga. Firstly, the car guard told me that i should hurryup as they want to knock off and go home (am not sure if he's hired by Vodashop). I was taking my laptop for the technician to show me how to connect to the internet as I am using Vodacom ****le. The technician told me that i will be arrested, and i asked him why? he said coz of the OLD laptop i am having and showed his colleagues. the staff laughed and I asked them what is funny because I dont see noor heard anything funny. They continued laughing and I told them that I am not happy about their behaviour. One guy apologised not sincerely because he was still laughing. I took my laptop and left the shop since i was not a customer but a joke to them, When i was reaching the door, they shouted 'GO WELL'. Were they going to behave like that if it was a white person????? What happened to CUSTOMER SERVICE????????</p>

0
Replies (3)
Vodacom
Vodacom's reply04 Jul 2017, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2017, 14:21
Official

Hi Puleng

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

pG
puleng G's update04 Jul 2017, 14:30
Reviewer Update

Thank you so much RJ for a quick response, you have put a smile on my face :-) Keep up the good wor****!