Bad service

<p>We wanted to upgrade an existing mobile phone contract; which was due for upgrade in 2015; and cancel our router contract. After calling the cancellation department they cancelled the mobile phone contract and left the router contract. After hours of holding and being passed from person to person we finally got to someone who fixed the mistake and reinstated the mobile phone contract but when they did this they made it into a new contract so the mobile phone could not be upgraded. After holding for many hours again the issue was resolved. Through all this the staff at the Mafikeng Mall branch were unhelpful and rude and refused us service </p>