1 reviews | Active since Apr 2017

15 Jun 2017, 14:35

BAD SERVICE

<p>I am highly annoyed with the vodacom repairs shop, ( the managers name is Dumi), a couple phone calls and emails were send to him regarding a phone reapair, up to date he has not made the effort in answering one of the phonecalls or email adresses ( I really needed the phones sceen to be fixed before the 14th, as my hubby works overseas) today I contacted him to ask for the owners contact details as this is becoming a problem, he refused toi give me even a email adress. I phoned back a lady answered when I asked she threw do phone down. Can I please get the owners email adress to explain my problem. This screen has already cost 2500.00 now I need to fork out shipping fees which isnt fair, because off arrogant staff not ready emails. if I was told from the word let go my phone wont be ready i would have made another plan. Please Vodacom please help me get this sorted out.</p>

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Replies (2)
Vodacom
Vodacom's reply15 Jun 2017, 16:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jun 2017, 15:50
Official

Hi Adriana

Please be advised that feedback has been sent to you via email.

Regards,

RJ