BAD SERVICE - 1 MONTH WAITIG FOR A PHONE TO BE COLLECTED

I upgraded my cellphone and was said the Huawei phone is great, so I took it. it was delivered and low and behold, to my surprise, because I don't really know the Huawei phone, I couldn't download a single google app. no youtube, no gmail, etc, I mean these are some key apps and well some mis information from the sales consultant who sold me the phone. I decided to return the phone, call the call centre, and they say no problem we will request a return and a pick up. its now over 1 month later. I still am waiting for RAM to come pick up the phone, I have now called 3 times to you to say the phone has yet to be collected. I offered to go drop it at one of your shops and was told no its an online order. And once again today I was told no I need to wait for RAM to come pick up the phone. I asked what do i do in the mean time, was told i could get another contract with another phone, so went back to the sales department who said this is possible, but i will then pay for two contracts because the other upgrade needs to first be cancelled. so was then transfered to cancellations, who well in the end hung up the phone in my ear. SUCH BAD SERVICE, I WILL NOT TAKE OUT ANOTHER VODACOM CONTRACT EVEN IF MY LIFE DEPENDED ON IT.