Bad service

I have bought 2x R55 airtime at spar, at the same time. One was loaded however the other numbers were removed by sanitazer. I then asked spar to do reprint and was reffered to Vodacom. I further called Vodacom customer line was told to go to any branch with those slips they will assist. I went to Vodacom was told they can't assist. It makes me wonder why would I be tossed from pillar to post