Bad service

I “”upgraded”” online, and so I was told..So 3 days after I received a sms stating I need to confirm, reject or “something else” I cant even remember..So I have rep**** several times to this message! Everytime it fails! So I have phoned vodacom SEVERAL times a day since yesterday! They cant help me and they send a mail to someone working from home to phone me... I understand working from home BUT please phone me I need to confirm that it’s ME PLEASE SEND ME THE PHONE!! I need it ASAP because my one is giving problems! Super annoying!! I can’t speak to anyone in the “right department” Because the “right department” is unreachable working from home!? So what must I do?? I am so frustrated with Vodacom right now and I’m on the verge of walking over to a company looking after it’s clients....Super Annoyed Vodacom customer :( :(