ZM
Zoe M
1 reviews | Active since Jun 2024
28 Nov 2024, 07:32
BAD SERVICE
I'm called by a Lady from vodacom 28 07:21 regarding my query I posted on this platform sating that she needs to answer write vodacoms feedback regarding my query I posted. In her feedback stating they have rep**** to me privately which bull she couldn't even answer question that I had regarding my query...My query is still unresolved with vodacom instead they are demanding money.....Not even the supervisor could give me feedback regarding the agent in his team. How is that treating customer fairly when the customer is not happy.
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Vodacom's replyOfficial
28 Nov 2024, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2024, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team