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ZJ
Zunaid J

1 reviews | Active since Aug 2022

23 Sept 2024, 17:10

Bad service

I’m experiencing a **** sim swap whereby someone has swapped my SIM card and asking people for money thinking it is me . I have asked vodacom to block my number as I am out of the country and they asking me to get an affidavit which I cannot get as I am in a none English speaking country and no one can assist me at the police station as they said they cannot assist me with this matter as i am not a resident . I have pleaded with the vodacom ***** department and they cannot assist me . I need this number to be blocked immediately as they might get into my bank account and I need my account to be active as I need to use my card . I will only be back in the country on the 14th of October and cannot wait that long

0
Replies (4)
Vodacom
Vodacom's reply24 Sept 2024, 08:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

ZJ
Zunaid J's update24 Sept 2024, 10:12
Reviewer Update
Please note that I can only be contacted via email as I am out of the country . Please note that my Identity has been compromised as the hacker knows my name and surname and probably have my Identification number due Vodacom’s lack of security as you need an ID number to rica a sim . If this becomes a much bigger problem due to your lack of security on your side I will take this much much further as I personally feel it’s an inside job and this is not the first time it is happening. They might even go into my bank account
ZJ
Zunaid J's update24 Sept 2024, 15:32
Reviewer Update
Good day thank you for your response
I have responded back
Thank you for your assistance
ZJ
Zunaid J's update24 Sept 2024, 18:41
Reviewer Update
Hi please note that the number is still not blocked , they are still ****ming people with my number please put an end to the number please as this is now day 2 of ****ming and they are still going on please!!!!!