BAD SERVICE

I am paying for a 200Mbps line and only receiving 93Mbps.

I called Vodacom Fiber to tell them about this issue on 31st of May 2021. They said I should restart my Fiber router, then I had to turn off my fiber router for 5min. Nothing helped and I still had the slow speed.

On the 1st of June I called them again, they wanted me to do a speed test on my PC, they said my PC should be hard linked as it is always. I did 3 tests and all of the tests were running at a download speed of 93Mbps - 99Mbps and not the 200Mbps. After this interaction they sent me a "SR" Number and said they will get back to me.

I have had zero feedback from Vodacom. I called them again and every time they say they will come back to me but it is now the 8th of June and I have heard nothing from Vodacom Fiber about my issue and now I have to pay for something I am not getting.