ML
Malefane L
1 reviews | Active since Jul 2020
13 Nov 2020, 17:47
Bad service
I contacted Vodacom today to get feedback on the ***** dispute I have sent on the 23/10/2020 and I was told that the documents were not received were as I have received a reply to confirm that the documents were received and it would take 14 days for the investigation.To my surprise I have to resend the documents and I am so disgusted as no one informed me that the documents were outstanding I had to only find out today.I have been sp faithful to this company and never had a returned debit order but this is the BAD SERVICE I am receiving,it is quite sad and upsetting
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
14 Nov 2020, 13:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2020, 13:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team