Bad Service

I have been using my Vodacom number for the past decades and the only service provider I have ever used. A weeks back my number has been saying emergency calls only. Went to Vodacom store , they told me to buy another sim card and do a sim swap but still my phone was saying emergency calls only. I phone Vodacom customer care, then they told me my number has been deleted.

I was on contract. I agree that I was not paying due to being unemployed, when my account was handed over I was not told, my number went to prepared, I was fine with that, a year later I get my number deleted with no explanation. I was not advised of anything, only now when I called I was given the attorneys details, vodacom delayed me and now my credit score look bad all because there was lack of communication from their side.

All I want is to get my number back. Vodacom please assist I want to keep my number, I have never faced any problems with u guys, please reactivated my number to prepaid, even if I dnt get the contract back that fine but I need this number back urgently as I use it for business purposes, now am losing business due to this number not being available.