Bad Service...

What the ???? is going on with Vodacom Fibre?? Since our installation approx. 2.5 months ago, we have literally had nothing but issues - and of late (the last couple of days), our 2.4 is working then not then back... And the call centre really cannot assist. They tried something, called back, but when I asked them to call back a 2nd time - nothing!!! Right at the outset, the fibre was not installed correctly and the 1st router was faulty. Well after that, things worked for a while...sort of... We battled along only calling the call centre out of desperation (even one time they promised a tech, but, and you guessed it, still waiting). Vodacom is quick to pull the money from my account, but not so quick (actually extremely slow) to sort out the issues. Come on Vodacom Fibre - can I please have the service I am paying for - Internet 24/7.