Bad Serves

I am very disappointed in the serves I've thus far received from Vodacom. I had Vodacom installed by my mothers home and we have been struggling with having it activated. I phoned them numerous time but no one is able to assist me they only say they escalate it and thus far nothing has happened and I am a loyal Vodacom customer and currently thinking of canceling my serves and moving over to another internet provider if it keeps persisting and showing no results.