EP
Esther P
1 reviews | Active since Feb 2022
25 Feb 2022, 06:59
BAD SERVCIE
I have app**** for fibre RELOCATION on 17 January 2022. Between the SO numbers, SR numbers Call center agents that are clueless I still don't have my fibre. I have been phoning every second day to hear a different story, from 'You are not fibre ready' - which is not true; to sorry you have to wait a calendar month - what nonsense. Nothing wrong with taking my money for service I don't get and then I have to incur costs just to be connected on some platform. I am so done with Vodacom even though I have been a client for more than 20 years!!!!!!
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Replies (3)
Vodacom's replyOfficial
25 Feb 2022, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2022, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EP
Esther P's updateReviewer Update
25 Feb 2022, 11:03I have heard this escalation message many times with no resolution or fibre!!!!!
EP
Esther P's update25 Feb 2022, 11:03
Reviewer Update
I have heard this escalation message many times with no resolution or fibre!!!!!
EP
Esther P's updateReviewer Update
26 Feb 2022, 10:1617 January 2022 - asked for relocation
26 January 2022 - digitally signed quote (SO***
Numerous phone calls since
25 February 2022 - Hellopeter report 07H12
25 February 2022 - Apology for inconvenience and promise of feedback 10H28
26 February 10H15 - No feedback, no contact, no FIBRE
This is unreal and costing me. Unacceptable
26 January 2022 - digitally signed quote (SO***
Numerous phone calls since
25 February 2022 - Hellopeter report 07H12
25 February 2022 - Apology for inconvenience and promise of feedback 10H28
26 February 10H15 - No feedback, no contact, no FIBRE
This is unreal and costing me. Unacceptable
EP
Esther P's update26 Feb 2022, 10:16
Reviewer Update
17 January 2022 - asked for relocation
26 January 2022 - digitally signed quote (SO***
Numerous phone calls since
25 February 2022 - Hellopeter report 07H12
25 February 2022 - Apology for inconvenience and promise of feedback 10H28
26 February 10H15 - No feedback, no contact, no FIBRE
This is unreal and costing me. Unacceptable
26 January 2022 - digitally signed quote (SO***
Numerous phone calls since
25 February 2022 - Hellopeter report 07H12
25 February 2022 - Apology for inconvenience and promise of feedback 10H28
26 February 10H15 - No feedback, no contact, no FIBRE
This is unreal and costing me. Unacceptable