Bad Servcice

<p>Good day Please note that I called your call centre on the 16th May 2016, requesting proof of ownership for my laptop and iPad which I had purchased back in 2012, I have since been given the run around and I called again on the 22nd May and requested to speak to the manager.</p> <p>The agent assisting me said that the I must contact the billing and collections department, which I had already contacted previously and they referred me to customer care, I asked to speak to a manager and the agent Samu to me the manager will tell you the same thing, she said this more than once, I was not looking for a sarcastic response but a manager who would understand that I have been calling Vodacom about this problem for more than three times and I am given the run around, I insisted that she calls the manager (Lebo) who came and was unhelpful in fact I doubt she’s manager because she failed dismally to restore my faith and assure me that she will resolve my query, I then asked to speak to her manager who was not available, Lebo rep**** by saying that her manager will tell me the same thing. Call dated 22nd May reference (***)</p> <p>Is this an excuse for Vodacom to say no, I will not call a manager for you?</p> <p>I called again on the 22nd May 2016, around 10:20 AM using my cell number ***, and spoke to Gilbert, who blatantly refused to call a manager, I told him I would escalate his behaviour, and asked for a reference number, he then, put me on hold and transferred my call to the post call survey. What appalling service I received from Gilbert, shocking is putting it mildly.</p> <p>Please listen to my calls made to your company from the 16th May 2016, especially the one I made on the 23rd around 10:20 when I spoke to Gilbert who refused to call a manager for me, please contact me back with your finding regarding this matter</p>