PD
Phillip D
1 reviews | Active since May 2021
03 May 2021, 13:13
Bad serive from vodacom.
I have been having problem with connectivity for months. I am suppose to work from home 50% but die to bad connectivity it is impossible. the signal is erratic and I cannot rely on it to do video calls or anything.
I have reported this several times to Vodacom. They always say they will investigate but with no luck. I gave them my phone number to phone me but the phone me on the data sim number or on my Wife's tablet that is not in use.
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Replies (2)PD
Phillip D's updateReviewer Update
03 May 2021, 13:30I phoned the customer care center again and spoke to Ava. Although I have a Reference number she did not even ask for that. Although she was friendly the service was totally useless.
She could not assist and when I asked to talk to a supervisor I was told the supervisor is not available. This at 13H30 on a Monday afternoon.
The service from Vodacom is pathetic to say the least.
She could not assist and when I asked to talk to a supervisor I was told the supervisor is not available. This at 13H30 on a Monday afternoon.
The service from Vodacom is pathetic to say the least.
PD
Phillip D's update03 May 2021, 13:30
Reviewer Update
I phoned the customer care center again and spoke to Ava. Although I have a Reference number she did not even ask for that. Although she was friendly the service was totally useless.
She could not assist and when I asked to talk to a supervisor I was told the supervisor is not available. This at 13H30 on a Monday afternoon.
The service from Vodacom is pathetic to say the least.
She could not assist and when I asked to talk to a supervisor I was told the supervisor is not available. This at 13H30 on a Monday afternoon.
The service from Vodacom is pathetic to say the least.
Vodacom's replyOfficial
03 May 2021, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team