Bad Serivce

Vodacom has not taken any liberty to action our request (they keep saying the same-thing for us to reboot) our device is not working from our as per my previous request could we get a technician to come and assess the device , this is truly and totally, totally unacceptable of Vodacom , may be Vodacom should just cancel my account as the is absolutely nothing being done to resolve the matter , i cant keep a device that is not working in my house but paid for its service. am actually disguised by the none existence service delivery