BAD SERIVCE

i have been calling this *** to activate my number with vodcom. firstly on 29june 2015 they delivered the phone directly via courier service with a wrong sim card which is big for my cellphone device. few dates later i called them they change the sim card to neo sim which is right for the phone but it wasn't activated. today its 19 dates later still its not sorted. i have been calling and calling for days now, the response i get is sorry wait 3 hours and now im tired of the poor service which im being offered. i love my phone but i cant stand the poor service.another thing who will pay for these past 18 days which i haven't used the phone because that would be unfair to pay for service which you never received . frustrated now