Bad ser

I called in to ask for a quote I was given that quote so I settle the account funny part it’s that I paid the money up . But I still get debited their story doesn’t add up to make it worse I was paying for the cover plus which I asked how does it come in handy after I’ve lost my job. I was told u can just go fix ur screen if broken which when I took that contract that’s not what was said . I’m very disappointed this time around with vodacom when u call their agents take u from pillar to post .