TS
Thandeka S
1 reviews | Active since Dec 2025
19 Dec 2025, 10:39
Bad response from them
Vodacom insurance company doesn’t want to pay my cellphone claim due to I’ve submitted two statements Wich I was advised by their consultant at the insurance company that insurance doesn’t cover lost it covers theft only so I should state on my second statement wat happened witch I did yesterday I was doing follow up Wich I was told they my claim was denied due to two statements they only take one Wich they’re should have not told me to send the second on a and my phone it’s only two months so now I’m going to pay R1349 for 3 years
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Replies (2)
Vodacom's replyOfficial
19 Dec 2025, 13:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2025, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2025, 08:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2025, 08:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,