LN
Lunghile N
1 reviews | Active since Jul 2021
08 Apr 2026, 14:47
Bad reservice.
I have a contract with Vodacom, but they keep on increasing my subscription fee claiming that they called and I agreed. Almost every month I have to call them to reverse the over R500 extras they took.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Apr 2026, 07:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2026, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2026, 11:38Dear Lunghile,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. The reference number is ***, and you will see the adjusted bill after 24-48 hours via the Vodapay app.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. The reference number is ***, and you will see the adjusted bill after 24-48 hours via the Vodapay app.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2026, 11:38
Official
Dear Lunghile,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. The reference number is ***, and you will see the adjusted bill after 24-48 hours via the Vodapay app.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. The reference number is ***, and you will see the adjusted bill after 24-48 hours via the Vodapay app.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,