bad repair service !!

What a disappointment again Vodacom ,I can't believe this is the way you keep on dealing with your clients , not acting professional at all, is this the way you catch your clients! just to keep on paying ridiculous amounts and not explaining details around repairs , i had to contact the branch Vodacom Shop George in York street to explain my email to just again be referred to the Repair Centre at the Mall and everyone is just passing their ****** , no proper customercare at all . I had to pay R2259.78 to just replace a simple crack on the glass of the tablet "could've bought a new device with that pricing !" and not even the lcd was damaged .There is a campaign running on replacement screens on offer running stating exactly "No matter what Network you are on you get a original Samsung screen replacement Plus FREE battery from as little as *R799.Visit your nearest Vodacom Store. till tomorrow and I'm still being charged this much. Kindly refer to the below emails sent to Vodacom - From: leaticia arndt [mailto:***] Sent: 29 September 2023 9:02 AM To: Vodacom Repairs Garden Route Admin 3 (VD) Subject: Re: Banking details for repairs Jobnr. ***5 Good day I was under the impression that the amount of R2259.78 was to be paid on both the tablet and the Mecer notebook as I wasn't given a break down on what the repair is for. Upon booking these unit only a copy of my ID was made and my contact details taken, no documentation filled in as with my previous repair.I informed the consultant that only screen replacements need to be done.I cannot get the though across that a screen replacement on the tablet alone can cost the same as buying a new device.Please provide a break down on the repairs for amount paid,see attached as per your current campaign on Samsung devices screen replacements, would this not apply to the replacement done?Also advise what the estimates works out on the notebook screen replacements before I make any assessment fee payments. For future please communicate the full details regarding repairs so your clients can have more information on what they'd be paying for.Your soonest response would be appreciated. Regards, Leaticia Arndt

This message originates from outside the Badger Holdings Organization, please exercise caution ________________________________________ ---------- Forwarded message --------- From: leaticia arndt <***> Date: Fri, 29 Sept 2023, 10:10 Subject: Re: Banking details for repairs Jobnr. ***5 To: Vodacom Repairs Garden Route Admin 3 (VD) <***>

My actual question is...what does these replacements usually calculate for?

I know I cannot get the actual estimate yet.

Please advise?

Please answer my question in regard to the screen replacement campaign on Samsung devices as per attached? This will mean that I need to be billed according to the pricing on the ongoing campaign...

On Fri, 29 Sept 2023, 09:12 Vodacom Repairs Garden Route Admin 3 (VD), <***> wrote: Good day The R2259.78 was only for the quotation on the Tablet and it was repair yesterday and sent back to the vodacom shop in York street it will be there today. We must first receive the R675 assessment fee of the Laptop before they can create a quotation. Kind regards Vodacom repairs George