BAD REPAIR SERVICE

Good Day, I took my phone to Alberton Repair Centre on the 4th January 2016 as I was informed that the sim card reader was faulty and given the following Job number ***8. I received updates regularly and then received an sms Tuesday that my phone was ready for collection which I did. Unfortunately I did not have my sim card with me to test the phone out. Anyway, later the evening I realised that the speaker wasn't work. No ringtones, no message tones couldn't even here the music playing. I phoned Alberton and they collected the phone and it was booked in under job number ***9 on Friday 08th January 2016. That was the last that I heard. I phoned today the 13th January 2016 and spoke to the manager, Shaun, and he advised me that normally no feedback is given when they still waiting. Anyway he promised to give me a call once he came out of the meeting. <br> My problem is my phone went in for a faulty sim card reader and came back with a different problem. Surely I cannot be held responsible for there mistake and for them having to to wait for parts. This was caused in there shop so priorty should be given to me. I have also not received a return call from the manager. Please help