PF
Pieter F

1 reviews | Active since Jan 2012

19 Jan 2024, 08:57

BAD Reception VODACOM

On 2 January I placed the following complaint: BAD Reception VODACOM The VODACOM reception In the GOLFVIEW Walkerville 1876 area is virtually non existing for longer than a month now. Me and others in the area use our phones mainly for business and we feel that we are losing a LOT of business calls because of VODACOM. This morning I had to borrow a MTN phone to return a VIP call to a supplier just to be able to complete the call and do a transaction. I tried to call the customer care numbers but there is not any option related to reception. I had a quick response and a phonecall from a person called SUNNY acknowledging they have a big problem at our towers and that they are fixing it, TODAY 19 JANUARY 2024 WE STILL DONT HAVE RECEPTION EXCEPT IF WE DRIVE OUT OF TOWN. I HAVE SINCE RELAYED ALL MY CALLS TO AN MTN NUMBER (iow with extra costs) JUST TO BE ABLE TO HAVE COMMUNICATION WITH MY CUSTOMERS AND I MOSTLY CALL BACK FROM MY MTN NUMBER. SO ME AND EVERYBODY ELSE IN THE AREA ARE READY TO MIGRATE TO MTN IF THIS IS NOT RECTIFIED SOON. Now I understand why they do not answer on Hellopeter

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2024, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team