JvdW
Jaco van der Walt
1 reviews | Active since Aug 2019
17 Nov 2022, 06:38
Bad reception, no service.
We live on a small holdings. We have had very good signal with vodacom until about 2 weeks ago. I have asked them to have a look as to why this is happening. I opened up a ticket with them, and after a few days they closed the ticket again. Nothing was done about the signal problem. I work away and have to leave my wife there without signal. What if something happens to her and she needs help. Why must we pay our contracts every month, but they cannot supply a decent signal. Vodacom we will be leaving you soon. Just waiting for my contracts to expire.
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Replies (2)
Vodacom's replyOfficial
17 Nov 2022, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2022, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JvdW
Jaco van der Walt's updateReviewer Update
17 Nov 2022, 10:50Good day Vodacom,
Thank you for your quick reply. Seems to me with so many complaining, that our signal now has been restored. Why do we as clients always have to go the extreme before we get service. We really do not have to gi this way, if you as a supplier just listen to what wr say and when we complain, make it a priority to sort out the problem. When we ask questions, you should heat what we have to say. Then things like this will not happen. We have numerous services with your company, but if you do not listen to what we have to say, you will loose us as a valued customer. R2500 might not be much to loose for a corporate company like you, but the word of mouth is much more powerful and damages a company faster than anything else. Thank you for assisting in the matter. All I am asking, when a customer complain, take it serious.
Thank you for your quick reply. Seems to me with so many complaining, that our signal now has been restored. Why do we as clients always have to go the extreme before we get service. We really do not have to gi this way, if you as a supplier just listen to what wr say and when we complain, make it a priority to sort out the problem. When we ask questions, you should heat what we have to say. Then things like this will not happen. We have numerous services with your company, but if you do not listen to what we have to say, you will loose us as a valued customer. R2500 might not be much to loose for a corporate company like you, but the word of mouth is much more powerful and damages a company faster than anything else. Thank you for assisting in the matter. All I am asking, when a customer complain, take it serious.
JvdW
Jaco van der Walt's update17 Nov 2022, 10:50
Reviewer Update
Good day Vodacom,
Thank you for your quick reply. Seems to me with so many complaining, that our signal now has been restored. Why do we as clients always have to go the extreme before we get service. We really do not have to gi this way, if you as a supplier just listen to what wr say and when we complain, make it a priority to sort out the problem. When we ask questions, you should heat what we have to say. Then things like this will not happen. We have numerous services with your company, but if you do not listen to what we have to say, you will loose us as a valued customer. R2500 might not be much to loose for a corporate company like you, but the word of mouth is much more powerful and damages a company faster than anything else. Thank you for assisting in the matter. All I am asking, when a customer complain, take it serious.
Thank you for your quick reply. Seems to me with so many complaining, that our signal now has been restored. Why do we as clients always have to go the extreme before we get service. We really do not have to gi this way, if you as a supplier just listen to what wr say and when we complain, make it a priority to sort out the problem. When we ask questions, you should heat what we have to say. Then things like this will not happen. We have numerous services with your company, but if you do not listen to what we have to say, you will loose us as a valued customer. R2500 might not be much to loose for a corporate company like you, but the word of mouth is much more powerful and damages a company faster than anything else. Thank you for assisting in the matter. All I am asking, when a customer complain, take it serious.