JS
Jaco S

1 reviews | Active since Oct 2014

02 Feb 2015, 10:27

Bad Reception at home

I pay Vodacom R550 a month in order to make calls, use the internet etc.<br> <br> Last year in March 2014 I lodged a complaint at Vodacom with regards to my reception at home.<br> <br> All the houses around my home have wonderful reception but at my house there is a dead spot. Thus I can barely make calls and receive calls at home. Phone calls drops all the time and there is absolutely no 3G or 4G. Im on EDGE the entire time.<br> <br> Since they phoned me back a few days after I have lodged the complaint in 2014 no progress whatsoever even took place.<br> <br> I pay an arm and a leg for service and reception but none of the two are happening.<br> <br> I'm really disgusted with Vodacom and regret renewing my contract with them.<br> <br> I will definatally move over to a new service provider once my contract expired.

0
Replies (1)
Vodacom
Vodacom's reply02 Feb 2015, 16:56
Official
Hello Jakesieboykie,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team