WG
Werner G
1 reviews | Active since Nov 2018
11 Mar 2022, 11:45
Bad Protocols
Upgraded online last weekend. Device was to be delivered today. Courier arrived and would not accept Driver's Licence, Firearm Licence or copy of ID document. I requested to pickup the parcel after work and Vodacom denied as "we do not allow pickups". RAM couriers was then contacted to rerequest delivery today as I had my original ID delivered to me, I was told "IF the driver is still in the area, they will deliver"..what are the odds? Due to bad protocols and the courier driver ignoring my call just after he left has led to strongly considering cancelling the contract completely if it doesn't arrive today. People, you should honestly start putting customer satisfaction as a priority and thus will receive more business. I understand that original identification is important but seriously, why not consider a valid driver's license as original identification?
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Replies (3)
Vodacom's replyOfficial
11 Mar 2022, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WG
Werner G's updateReviewer Update
11 Mar 2022, 14:26Thank you for your reply, as is made clear in my initial complaint, it is quite an urgent delivery as it is in fact a birthday gift for this weekend. Therefore if a consultant will make contact, I would expect it to be before 16:30 today. If it is not before this time, please don't even bother as it would be enough disappointment for one week.
WG
Werner G's update11 Mar 2022, 14:26
Reviewer Update
Thank you for your reply, as is made clear in my initial complaint, it is quite an urgent delivery as it is in fact a birthday gift for this weekend. Therefore if a consultant will make contact, I would expect it to be before 16:30 today. If it is not before this time, please don't even bother as it would be enough disappointment for one week.
Vodacom's replyOfficial
14 Mar 2022, 18:57Dear Werner Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the package was delivered this norning.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2022, 18:57
Official
Dear Werner Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the package was delivered this norning.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,