Bad products, bad service - REF S38801E

A consultant phoned me to offer me a Wi-Fi router with 2 gig data round about the 10th of June. It took about 10 days for the device to be delivered. I phoned the next day to have the sim activated. After lots of frustration, struggling for 5 days to get this router to work we were still not able to connect to the internet. <br> <br> I took the router and my laptop in to a vodashop where they advised me that the sim card was not activated. I phoned again and the consultant promised that the sim would be activated in 3-5 hours. After that time I put the sim card back into the device and reattempted to connect to the internet which still gave me the details of limited service and no internet. <br> <br> On the 23rd of June I contacted Vodacom via the chat function and they advised me that they don't have this sim on their database. After a struggle I was able to convince vodacom to take back the #*&@ they sold me, and the 24th they promised to send someone to come and pick up the device and sim. Needless to say no-one has pitched and they took the installment from my account on the 1st for something I can't use!!!! I find that arrogant to say the least.<br> <br>