Bad Product

I recently upgraded my Vodacom Cellphone Contract @ Cellucity Hemingways. Had screen protection fitted on the devices. The one phone just went dead,took it back to Cellucity Hemingways who received it on 16 September 2024.It was sent to Vodacom Vincent Park,received when 20 September 2024,as it was dispatched via Courier services.After numerous follow ups I received I call on the 25 September the phone is ready for collection. I arrived at Vodacom Vincent Park they refused to give the phone to me as it will be couried back to Cellucity Hemingways it's company protocol. I called the Manager at Cellucity and explained to her that I am not happy as I was told the phone is fixed meaning I can collect my device. She arranged for me to collect my phone at Vodacom Vincent Park.Upon receiving the phone I asked if the phone is working I was told yes.I charged the phone and noticed its not charging at all,I returned to Vodacom Vincent Park and said the repairs done I doubt it was done right. The replacement parts fitted was also faulty, this morning I received this call that the parts will be returned for new parts. I have not used the device since 15 September to date,they refuse to give me a loan phone and neither do they want to replace the headset as it's still under guarantee, so if the replacement parts is also faulty what guarantee do I have that the same problems won't occurred with the device in future, so much for 30 years Vodacom and myself being a client of yours for over 25 years!!! Burton Brown 39 Adderley Crescent Buffalo Flats East London ***