TS
TAMMI S
1 reviews | Active since Jul 2019
26 Jul 2019, 07:38
BAD PROCEDURES IN PLACE
i bought online airtime and it was R1000 INSTEAD OF R100 I CALLED VODACOM I SPOKE TO CHARLOTTE SHE SAID MY BANK SHOULD BE ABLE TO REVERSE IT AND I SHOULD CALL CAPITEC AND CALLING CAPITEC SPOKE TO TSHEPO HE SAID I CANT REVERSE IT THERES NOTHING I CAN DO . I NEED THE MONEY REVERSED BUT NO ONE CAN HELP ME I KEPT GETTING REFERRED TO CAPITEC AND THEN VODACOM
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Vodacom's replyOfficial
26 Jul 2019, 08:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2019, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team