Bad/ Poor Service and Bad /Poor attitude

<p>I was at a Vodacom store, Canal Walk Repair shop Lower level on Saturday. I took I ticket number an proceeded to wait in a queue to be helped. While I was waiting I asked one the consultants known as Anwar if the deal I was looking for was available, he negatively responded and said that he thinks there is no stock of the phone I wanted. I then asked how long would I have to wait to be helped, he checked my ticket number and negatively responded that I am second last in the queue. Even suggested that I leave. I then decided still to wait in the queue as he could not give me a definite answer if there was stock of the phone I wanted. While waiting again I asked another consultant if there was stock of the phone I wanted, he went to check and confirmed that there was indeed stock of this phone. I proceeded to wait for 45 minutes in the queue. Eventually I got to a consultant which was Anwar (the same consultant that told me there was no stock of the phone). I am currently due for an upgrade but decided to apply for a new line as the contract monthly price would be cheaper if taking a new line. He proceeded to do my application and advised me that the application is gone through to their acquisition department. At this time it was just about 4pm and told me to come back in an hour to check if the new line had been approved. I went back after 5pm and he said still no answer. I gave him a number to contact me on and he said I should go home and he would call me. the next day still no answer. I tried calling that store from 9am sunday morning up until 1pm the afternoon on ********** 200 there was absolutely no answer. I called the store on upper level floor and they answered and advised that there is always customers complaining about that store where there is no answer. Eventually I decided to get in my car and drove all the way from Stellenbosch to Canal Walk. When I got there I was told to sit in another queue, even though I am enquiring about an application that I did yesterday. I asked the lady at the door if she could just ask Anwar the consultant that helped me what is the latest feedback. She went to him and came back to me and said that he said my application was declined. No explanation, no reason, no nothing. I was furious at this kind of service. He didn't have the decency to call me, made me drive all the way, he doesn't have the decency to explain why it's been declined or even say I am waiting on the reason as to why your application was declined. I demanded to see a manger which is Steven, all Steven did was make excuses for the consultant's bad service, not once did he apologise or say that he will try his best to see what went wrong. I was not unhappy that the new application was declined cause I do have the choice to upgrade. But the unprofessional way I was treated by Manager and consultant. The fact the I was not contacted, as Anwar says my application was declined the Saturday after 5pm, but I was there at that time (after 5), he never called he never sms'ed me. Made me drive all the way and when I got there sent the message with the lady standing at the door that it is declined, so that's it just go home, no reason no explanation. I had to tell the manager that I need an apology for this kind of service. Very disappointed. I am a customer of Vodacom for more than 10 years now, didn't expect this from a store. According to the National Credit Act every customer has a right to know why there application is being declined. I will definitelt log complaint with NCA. The manager did say he will contact me today as to why it was declined, still waiting no call no nothing as yet. Clearly i am not a priority.</p>